Booking Fee Deposit Policy

Making an appointment with us is considered immediate consent to our policy. We require a fixed cost fee to be paid at the time of booking to protect the business from a “change of mind”. We encourage you to please take the time to read through the below BEFORE making an appointment.

1. If you cannot attend your appointment we ask that you notify us 48 hrs prior to your appointment. We send out email and text message reminders 72 hours prior to your appointment time. Please note that we do not accept cancellations or rescheduling via direct message (DM). All appointment changes must be made by contacting us directly via phone.
   
   
2. Cancelling within this timeframe is considered a “late cancellation”. We consider late cancellations to be a “change of mind” and therefore have the right to refuse refund on the fixed cost fee paid upon booking. This late cancellation fee takes into account the reasonable costs associated with booking and preparing for your arrival, as well as, the potential loss we have incurred not being able to fill the slot in a reasonable timeframe.
   
   
3. Failure to attend an appointment without notifying us is considered a “no show”. Any no shows will be charged a late cancellation fee and will be required to pay 100% of the cost of their next treatment upfront.
   
   
4. We understand unavoidable circumstances arise such as illness or emergencies, we take this into consideration and may choose to waive the fee. However, repeat offenders will be charged a late cancellation fee.
   
   
5. We send out consent forms via email. Please fill this out prior to your appointment. If an appointment cannot be carried out due to a contraindication and we were NOT notified in a proper timeframe, you may forfeit your fee.
   
   

MEMBERSHIPS/TREATMENT PLANS/SUBSCRIPTIONS

1. Outstanding Treatment Balance: If you choose to cancel your plan/subscription before completing the agreed treatment term, any remaining balance for treatments already received or contractually agreed to may be required to be settled at the time of cancellation. Our plans are structured to provide preferential pricing and bundled value, which is based on completing the full treatment program. Early cancellation or cancellation during the plan/subscription period requires settlement of the outstanding balance associated with the agreed treatments. 
   
   
   
2. Treatment Credits: Any treatments already paid for remain available for use within their standard validity period, however future discounted pricing associated with the plan will no longer apply once cancelled.
   
   
   
3. How to Cancel: Cancellation requests must be submitted in writing to our team at sales@facefitonmain.com.au The 14-day notice period begins from the date written notice is received.

Thank you for your continued support. We ask that you please remember to be kind and respectful to our staff.